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RETURN AND EXCHANGE POLICY
Purchasing from our web site should be a fun experience. Our goal is for you to be satisfied with every purchase you make with us, this is why we go through extensive efforts to have the items that we provide be of the best quality available for the best price possible. If you have any questions regarding the items that you wish to purchase, it is best that you contact us via e-mail or phone before you place your order and we will gladly answer any of your questions as far as we can to your satisfaction.
PLEASE NOTE: Costume sizes and styles are subject to change without notice. We apologize for any inconvenience this may cause. Our vendors do not always notify us of the changes in size and styles; therefore, we will inform you via the site any changes to the costumes in the site descriptions and images as soon as we become aware of them. Thank you for your anticipated understanding.
We have the right to refuse the sale of any merchandise offered on our website.
While Crazy for Costumes uses reasonable efforts to include accurate and up to date information in our Site, Crazy for Costumes, Inc. and La Casa De Los Trucos, Inc. make no warranties or representations as to its accuracy. Crazy for Costumes, Inc. and La Casa De Los Trucos, Inc. assume no liability or responsibility for any errors or omissions in the content of the Site.
Our store number is 1-305-858-5029.
Our e-mail is email@example.com (same business day reply)
Our fax number is 1-305-858-9014.
Our store policy requires that due to the seasonal aspect of our merchandise we DO NOT ACCEPT RETURNS OR EXCHANGES. .
IMPORTANT: There will be no Returns or Exchanges of any kind whatsoever on orders placed between October 1st and November 1, 2019.
ALL ORDERS PLACED BETWEEN OCTOBER 1st AND NOVEMBER 1st ARE FINAL. ALL COSTUMES ARE SOLD AS IS.
If your costume is purchased before October 1st or after November 1st, you may exchange a costume ordered for a different size as long as the following applies:
PLEASE READ CAREFULLY AS THE FOLLOWING MUST ALL APPLY.
• The costume is returned within 5 days from the date it was received. Note that we only issue an immediate STORE CREDIT for the price of the costume minus a 15% restocking fee and NOT shipping and handling charges that may apply to this return. THIS STORE CREDIT IS APPLIED TO THE NEW COSTUME EXCHANGED THAT IS OF A DIFFERENT SIZE.
• Costume cannot be used or altered in any way, either stretched, ripped, have makeup or any other stains or marks.
• The item must be returned in its original package and packaging must be in same condition as it was received (not ripped, torn or mistreated).
• All items that are included with the costume must be inside the package and must be in the same condition as it was received.
• We will only issue credits for returns that follow the above procedures and that are received by us with a Return Authorization Number (RAN) clearly printed on the outside of the returned box. Please be sure to use a shipping company that has a way of tracking packages as we are not responsible for packages sent to us that are lost in the mail and are not trackable. In order to obtain a RAN: If the above applies, please e-mail firstname.lastname@example.org the reason for the return, your e-mail, invoice number and phone number, in case we need to reach you, and if the request is deemed appropriate, a RAN will be issued via e-mail. You will need to obtain a RAN in order to process your exchange. Please do not send a package without a RAN clearly shown on the outside of the package as it will be refused and sent back to the sender.
Note that THIS DOES NOT APPLY TO ONE-SIZE COSTUMES, which we CAN NOT RETURN.
Please take time to verify our COSTUME SIZING GUIDE to ensure a correct fit and avoid unnecessary exchanges.
NOTE THAT WE ARE NOT ALLOWED TO RETURN OR EXCHANGE THE FOLLOWING ITEMS UNDER ANY CIRCUMSTANCES DUE TO HYGENE: LEG WEAR, LEOTARDS, SHOES, MAKEUP, MASKS, WIGS, MUSTACHES AND BEARDS, FAKE TEETH AND EYE WEAR. WE ARE ALSO UNABLE TO RETURN MAGIC TRICKS, JOKES, COSTUME ACCESSORIES OR SPECIAL ORDER ITEMS.
IF YOU NEED TO E-MAIL US ABOUT A SITUATION THAT PERTAINS TO YOUR PURCHASE, YOU CAN E-MAIL US AT email@example.com Please include your name, e-mail address, invoice number and message and an explanation about your situation. You may also fax this information to 1-305-858-9014.